FinancialNews.co.uk

International Business Systems appoints company’s first Chief Customer Officer

IBS has introduced Graham Newland as the company´s first-ever Chief Customer Officer. In this new role, Newland will oversee all customer service functions, including professional services, managed cloud services and support, and IT — all previously split across distinct departments. The reorganization under Newland aims to consolidate customer support under one leader to enhance the quality of customer care.