CSC OnlineWelcome to the UK 24-hour Online Customer Support Centre!
As part of our growing portfolio of value-added services we are proud to present the CSC home page offering all our customers with current Maintenance Contracts on-line access to a variety of free services provided by the UK Customer Support Centre located in Borehamwood.
How do I use CSC Online?
Ensure you have a current Maintenance Contract with IBS UK, then contact us at helpdesk@ibsuk.com to receive your unique User Id and Password. Once you have this you are ready to access any of our current services by clicking on the appropriate link opposite. If you have forgotten your Password, want to provide feedback on the service, or need help in using CSC Online, let us know and we will be glad to help!
What services are available?
'CSC Online' contains following services (find links to all services in column):
Incident Viewer
Up-to-the-minute information on all Incidents you have reported to the CSC Helpdesk. You can check the current status of all Incidents, see which CSC Handler is dealing with the call, even update the Incident Notes yourself if you are providing follow-up information. Closed Incidents can be checked to review the Resolution Notes, so you can, for example, look up the solution to a current problem you know has arisen in the past without having to report the Incident again to the CSC Helpdesk. Incident Logger
Reporting New Incidents to the CSC Helpdesk using CSC Online is easier than completing an Incident Report Form. We already know who you are so you only have to enter contact details and a description, together with a Priority Level. When you submit the Incident to us you will automatically get an acknowledgement page quoting an Incident Number and a follow-up e-mail to confirm receipt. The Incident Logger can be used any time day or night including weekends so there's no need to wait until office opening hours to log your Incident!
FAQ database
Browse or search through a comprehensive database of frequently asked questions which has been compiled by experienced IBS CSC Consultants based on thousands of hours of Incident resolution. You can even submit your own Questions through this facility, as well as telling us about topics of interest for inclusion in the database.
PTF catalogue
View online information about each new Release and Version of IBS software including details of new functionality and major fixes.
DocOnline
Access the full suite of IBS User and Implementation Manuals which currently extends to some 42 titles covering the complete range of IBS products and software.
Added value services
The IBS UK CSC now incorporates a host of additional services to complement your use of IBS software and your partnership with IBS. Click on the links opposite to find out more
Product information
Business Software overviews and 'what's new?' summaries for all IBS modules.
Can't read your weekly Incident Report?
All customers with incidents outstanding, receive a weekly incident report by email to their nominated contact person. The report is emailed as a .PDF document and the latest version of Adobe Acrobat Reader is required in order to read the report. This can be download free of charge from Adobe.
Address all queries to: helpdesk@ibsuk.com | 
