Access information instantly through SMS messagingIBS Integrator supports SMS messaging, letting you access and receive information whenever and wherever it is needed. The solution takes advantage of existing, inexpensive infrastructure and is easily configured. Rapid real-time information
More and more machines are being equipped with small SMS transmitters that issue simple alerts. IBS Integrator can process and expand these alerts into full-fledged replenishment or service orders via the internal business system. This helps to eliminate unnecessary service technician visits by ensuring service only for those machines that need it.
SMS messaging with IBS Integrator also enables you to automatically receive information from staff, customers and business partners. For instance, customers can enquire via SMS about stock levels or order status.
Staff and business partners can instantly access information such as customer details via their mobile phones, PDAs and a range of other devices. Low stock levels, order errors, updated notifications and a range of other information can be all sent and received with ease. SMS messages can be received when a critical event has ocurred in the company systems - such as an order delay, a machine breaking down or an expected delivery being scheduled. IBS Integrator monitors business events and notifies key individuals by sending an SMS.
More focus on customer service
View, trace and control goods and information as they move through the supply chain, no matter where in the world you are. Partners and clients can make enquiries and order products electronically, with automatic information updates reflected via the web.
SMS messages can even be received from machines. For instance, a vending machine connected to a wireless network could send a message that a fault needs fixing or that stock is running low. IBS Integrator can receive the message, process the information and create a replenishment order or arrange a service technician.
With IBS Integrator handling your SMS communications, you can focus more on developing and enhancing customer service and other business processes.
Access to all formats
You can access, convert and dispatch SMS messages for all formats of data with IBS Integrator. Using the drag-and-drop functionality of IBS Integrator’s Design Studio, you simply select source and target fields to create comprehensive scripts. These scripts can quickly convert information and generate and transmit SMS messages, across a wide range of platforms.
Secure and scalable
IBS Integrator provides a high degree of security, scalability, quality and continuity. The solution can support all of your business processes and enables flexibility and scalability to accommodate for growth. IBS Integrator has a built-in SMS engine that eliminates the need for a separate SMS server and takes advantage of existing, inexpensive infrastructures.
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