How you serve your customers ultimately means how well you will succeed, and excellent Demand Management is the means by which you will achieve it.
Satisfying your customers’ requirements is vital to wholesale and distribution success. With IBS Demand Management you can increase profitable sales by planning, executing and following up customer transactions from marketing and fulfilment, through to after-sales support and efficient returns handling.
Find customers
- Identify and target the most profitable customers
- Build plans to market effectively to them
- Lead generation management
- Campaign personalization by customer or customer segment
- Create Sales budgets that can be transferred to demand forecast
Win customers
- Provide your customer with a seamless and precise fulfillment process
- Extensive Quotation handling
- Automated multi-channel sales order processing
- Available-to-promise with dynamic sourcing options
- Customer self-service online, 24/7
- Extensive e-business suite
Grow customers
- With excellent service and a 360-degree customer view
- After sales service
- Smooth, automated returns
- Automated customer rebates
- Discounts, incentives and sales promotions
The benefits
- More profitable, long-term customer relationships
- Reduced transaction costs through better business processes, including web ordering/tracking and customer self-service
- Better order values and profits via advanced pricing management technologies
- Increased customer service levels