Service management softwareBoth your internal maintenance and on-site service routines can be made more efficient with service management software. The easy-to-use functionality empowers you with planning abilities that are able to anticipate your workload, identify new market trends and the changing needs of your clients and deliver better service. You can offer customized service, throughout the entire flow of your service operations. With alerts and requests, you are able to track customer requests and exception events, passing on critical details to your field engineers who are able to receive notification (via e.g. text messages to your mobile phone) of problems, even before your customer is aware of them. Engineers can also access your service management software via the Internet or on portable computers, at customer sites, thanks to the open interface that the application offers. IBS Service management software allows you to: Provide excellent customer service before, during and after delivery Manage service for any size or type of business, internally and externally Schedule installation, preventive service and urgent service while ensuring cost-effective use of resources. Track products and services supplied Access profitability data about agreements, machines and customer sites etc. Gain instant access to service records, warranties and available resources Unique cost and profitability analysis per serial number.
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