| Customer relationship managementIBS customer relationship management software has all the tools you need for effective campaigning and sales, targeting both prospects and existing customers. Advanced selection features help you track customer details and help to ensure customer satisfaction and loyalty. IBS CRM software helps you keep track of all your contacts, e.g. customers, prospects and competitors, and any activities that you have, or will have with them.
Your sales staff can be rendered more efficient by having constant access to quotations, long term sales plans, contact data, sales statistics reports and information on customer and campaign profitability. And they will not run the risk of forgetting meetings or phone calls since reminders can be set in the system. If they need a quick overview of a business partner, the "Business Partner Navigator" provides fast access to the most central and crucial business partner information.
When inviting people to marketing events or to sales campaigns, IBS Sales and Marketing Support provides extensive selection criteria and follow-up to make sure that the right people are invited. Naturally, enrolments, actions and outcome are carefully monitored in the system.
CRM software includes support for:
- Productive sales campaign support
- Marketing event handling, with follow-up and feedback
- Customized plans per customer or business partner
- Prospect generation and customer enquiries via the web
- The quotation process including follow-up
- Single-point access to all customer data.
Contact IBS for more information. » |
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