| CRM softwareIBS software supports sales representatives, front-line distributors and commodity traders who manage direct sales to customers. The solution handles sales order management with contract sales pricing, electronic catalogue support, high-volume order entry automation via EDI and XML, Internet customer self-service, laptop and remote ordering, and automated delivery scheduling. Complete CRM support includes sourcing, back-to-back orders and alternative/replacement parts suggestion.
- Establish long-term customer relationships
- All customer records instantly at your fingertips
- Manage campaigns and events with automated support
- Build and maintain prospect/contact lists
- Integrate and optimize sales support information
- Reduce transaction costs through web ordering/tracking
- Maximize customer benefits and profit potential through 24/7 Internet self-service.
- Offer customers a range of order process options - self-service, telephonic, EDI, delivery schedules, etc.
- Increase order value and profit through advanced pricing techniques
- Manage the entire flow of incoming requests, including initiating returns.
- Monitor the sales order process with alert management software
- Proactive transportation planning right from order entry
- Gain accurate forecasts from customers for better planning
- Monitor and report supply chain events
- Cut inventory costs and optimize stock between warehouses.
Contact IBS for more information. » |
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