IBS CRM is a complete customer relationship management (CRM) suite including marketing, sales, and service capabilities that give you fast, familiar, and flexible tools to grow more profitable customer relationships.
IBS CRM is powered by Microsoft Dynamics and is a seamless component of the IBS Enterprise Distribution Resource Management system. It enables a 360-degree view of your customers and includes best-practice CRM to carry out the key value drivers for profitability in distribution, including raising revenue, lowering costs and increasing margins
With IBS CRM you can:
Find – Generate demand
Take advantage of campaign management features, and perceptive marketing analysis to increase the effectiveness of marketing programs.
Win – Close deals fast
Gain a total view of the customer with tools that streamline and automate everyday sales processes to promote shorter sales cycles and higher close rates. IBS CRM gives you fast access to customer data and history online or offline so you can work smarter, close deals faster and spend more time selling.
Grow – Drive customer loyalty
IBS CRM delivers customer information, case management, service history, and support knowledge directly to the desktops of customer service personnel, giving them the tools
to deliver consistent, efficient service that enhances customer loyalty, profitability and retention.
Benefits
IBS CRM meets the demands of modern distribution and enables you to adapt quickly to
changing markets. Its scalable design allows you to grow and change with your business. Because it is designed specifically for distribution businesses, it can be deployed quickly and
easily made to fit your unique business needs with point-and click customization.