International Business Systems and our subsidiaries and affiliates (“IBS” or “We”) know that you care about how the information We receive from and about you is used and shared, and We take your privacy seriously. This policy demonstrates our commitment to your privacy, and covers how We collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the IBS website at www.ibs.net (“Site”), any subdomains of ibs.net, computer or mobile software applications, social media pages and HTML-formatted e-mail messages, as well as through offline sales and marketing activities (collectively, the “Channels”).
What Types Of Information Do We Collect?
Our primary goal in collecting information is to provide you with a friendly, customized, and efficient experience. We collect the following types of information from our customers:
Personal Information: Through your interaction with and use of the Channels, IBS may collect Personal Information, which is information that identifies an individual or relates to an identifiable individual. Personal Information may include, but is not limited to, your name, physical address, telephone number, e-mail address, company affiliation and associated interests.
Automatic Information: When you visit the Site, We collect your Internet Protocol (“IP”) addresses to track and aggregate non-personal information that may include, but is not limited to, browser and device information, data collected through automated electronic interactions, application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
Statistical or aggregated information does not directly identify a specific person, but it may be derived from Personal Information. For example, We may aggregate Personal Information to calculate the percentage of users in a particular zip code. In some instances, We may combine Automatic Information with Personal Information, such as combining a geographical location with your name. If We combine Automatic Information with Personal Information, We will treat the combined information as Personal Information.
Email Communication: We may receive a confirmation when you open an e-mail from IBS and may use this information to help us customize the emails We send to you, and enhance their relevance to you. We may also send out emails with information regarding IBS or our partners including promotions and events. If you complete the request form on the Site for additional information about the Service, We may use your email address to send you information regarding IBS, our products and services and our partners and partnerships. You may opt out of being contacted by us by sending an email firstname.lastname@example.org, or by unsubscribing through the unsubscribe link in an email.
We may use third party service providers to assist us in any of the above email and marketing functions, but when We do so, We require those providers to enter into confidentiality agreements, or otherwise agree to maintain the confidentiality of any personal information We receive from you.
Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers and services to you, We may obtain information about you from other sources and add it to our account information.
How We Collect Information?
IBS and our third party service providers may collect both Personal Information and Automated Information from a variety of sources that generally fall into three categories:
Direct Interactions: From your use of and interaction with us through the Channels and other activities such as submission of registrations and forms, download requests or sales inquiries and transactions.
Publicly Available Data / Data from Third Parties: Other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators.
Automated Interactions: From the use of technologies such as electronic communication protocols, cookies, embedded URLs or pixels, or widgets, buttons and tools.
Although IBS’s use of Automated Interactions may change over time as technology evolves, the following descriptions are designed to provide you with additional detail about IBS’s current approach to information collected from Automated Interactions.
Electronic Communications Protocols: We may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type), your IP address (which may identify your general geographic location or company), and date and time.
IBS may also automatically receive and record information about your interaction with the Channels, such as clickstream information (when each IBS webpage was visited and how much time was spent on the page), or general geo-location data.
Cookies: A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A “session cookie” expires immediately when you end your session (i.e., close your browser). A “persistent cookie” stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available.
When you visit our Site, We may use both session and persistent cookies. This cookie may contain information (such as a unique user ID) that is used to track your usage of our Site, and may be used to send you ads or offers when you browse our Site or other websites. We employ cookies to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people, and also in order for our server to recognize a return visitor as a unique user. The cookies placed by the IBS server are readable only by IBS, and cookies cannot access, read or modify any other data on a computer.
Flash Cookies: We may use Flash cookies, also known as “local shared objects,” on our electronic Channels that employ Flash technology. Flash cookies are used to remember the site’s settings to personalize the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at macromedia.com.
Embedded URLs: IBS may use a tracking technique that employs embedded URLs to allow use of the electronic Channels without cookies. Embedded URLs allow limited information to follow you as you navigate the electronic Channels, but are not associated with Personal Information and are not used beyond the session.
Embedded Pixels and Similar Technologies: On the electronic Channels, IBS and its service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits), and for advertising purposes. In addition, embedded pixels or other technologies may be used in e-mails and our online display advertising to provide information on when the e-mail or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient’s e-mail address.
How Will We Use and Share Your Information?
Information about our customers is an integral part of our business. We neither rent nor sell your personal information to any third party. We share your personal information only with entities that are controlled or controlled by or under common control of IBS, and as described below:
Engage in Transactions. IBS may use Personal Information to engage in transactions with you.
Provide Support or Other Services. IBS may use your Personal Information to provide you support or other services you have ordered, as well as product updates, product patches and fixes and other similar operational communications.
Provide IBS Online Communities. Some Channels permit you to: participate in interactive discussions; create a profile; post comments, opportunities or other content; communicate directly with another user; or otherwise engage in networking activities. Some of these services are moderated and all may be accessed for technical reasons. IBS does not control the content that users post to these forums or social networks. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users, and you should tailor any content you submit appropriately. You should also review any additional terms and conditions that may govern your use of these Channels. To manage or remove your Personal Information from our online communities, please fill out an inquiry form. If We are not able to remove your Personal Information, We will let you know.
Select Content, Improve Quality and Facilitate Use of the Channels. IBS may use your Personal Information to help create and personalize content on our Channels, facilitate your use of the Channels (for example, to facilitate navigation and the login process, avoid duplicate data entry and enhance security), improve quality, track marketing campaign responsiveness (including online advertising and e-mail marketing), and evaluate page response rates.
Provide various IBS Communities, such as Partners, with Relevant Product Alerts and Updates. If you sign up for an IBS community or program (e.g., IBS Partner Circle, IBS User Group), IBS will provide you information regarding your expressed interests, such as new product releases, alerts, updates, prices, terms, special offers and associated campaigns.
Power Joint Sales or Product Promotions. IBS and its partners may engage in joint sales or product promotions. Such promotions will always reference the partners involved. Both IBS and the partner(s) will have access to that information, and either IBS or our partners may provide you the sales or product promotion information. Each party will be responsible for managing their own use of the Personal Information collected for the joint sale or product promotion. We recommend you review the privacy policies of these partners to address any questions you have regarding their handling of your information.
Improve Products, Services, and Experiences. IBS may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.
Communicate with You about a Conference or Event. We or our partners may communicate with you about a conference or event hosted or co-sponsored by IBS or one of our partners. This may include information about the event’s content, logistics, payment, updates, and any additional meetings, special demonstrations or other customer facilitation that We may provide related to your event registration. After the event, IBS may contact you about the event and related products and services, and may share information about your attendance with your company. Please note that our partners or conference sponsors may directly request your Personal Information at their conference booths or presentations. You should review their privacy policies to learn how they use Personal Information.
Obtain Third Party Services. We also share Personal Information with third parties who provide services to IBS, such as credit card processing services, order fulfillment, analytics, event / campaign management, web site management, information technology and related infrastructure provision, customer service, e-mail delivery, auditing, and other similar services. When IBS shares Personal Information with third party service providers, We require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.
Comply with Legal Requirements and Corporate Transactions. IBS may disclose your Personal Information as We believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that We may sustain. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), We may transfer the Personal Information We have collected to the relevant third party.
Some of the Personal Information uses specified above are not mandatory and may be controlled by you.
Preferences and Opt-Out
E-mail Marketing. IBS enables you to opt out of marketing communications. You may opt out of e-mail marketing by using our general unsubscribe automated link here, which is included in IBS marketing e-mails. If you have any problems using any of these opt-out mechanisms, please fill out an inquiry form.
Some non-marketing communications are not subject to general opt-out, such as communications related to product download, sales transactions, software updates and other support related information, patches and fixes, conferences or events for which you have registered, disclosures to comply with legal requirements, and (where permitted by law) quality assurance surveys. Some additional communications with partners are also not subject to general-opt out, including product alerts, updates, contractual marketing and sales materials, and other notices related to partner status.
Information-Sharing Choices. IBS only shares Personal Information with selected companies after providing users the ability to make choices about the sharing, or as otherwise described in this Policy. There are limitations to opting out of such sharing in the case of: (1) joint sales or joint events; (2) where the customer has requested follow-up which involves IBS partners; (3) where third parties are required to accomplish the transaction or perform the service; and (4) where required by law.
Third Party Permission-Based Lists. On occasion, IBS may use third-party lists to send communications about IBS products and services. These lists, which are maintained by third parties, include users eligible under applicable law to receive e-mails from other companies such as IBS. When We use such lists, the communications will include mechanisms to opt out of receiving IBS marketing communications. If you have trouble opting out, or if you wish to make us aware of any issues related to a third-party mailing, you may contact us directly through our inquiry form.
For California Residents. Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with IBS is primarily for personal, family, or household purposes, you may request certain data regarding IBS’s disclosure, if any, of Personal Information to third parties for the third-parties’ direct marketing purposes. To make such a request, please fill out an inquiry form; you may make such a request up to once per calendar year. If applicable, We will provide you, by e-mail, a list of the categories of Personal Information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all Personal Information sharing is covered by S.B. 27’s requirements.
Access, Correction, and Profile Updates
You may request to review, correct, update, suppress, or otherwise modify any of your Personal Information that you have previously provided to us through the Channels, or object to the use or processing of such Personal Information by us. You have the ability to update your IBS profile and related Personal Information at any time. To change this information, please fill out an inquiry form. If you have privacy concerns about your Personal Information, please contact us through our inquiry form. You may also write to us at the following address:
International Business Systems – US
90 Blue Ravine Road
Folsom, CA 95630 USA
Attn: General Counsel
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within thirty days.
Retention and Deletion
IBS will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.
At the end of the retention period, IBS will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read.
IBS uses some third parties to administer a limited set of IBS advertisements on third party electronic channels. No Personal Information is provided to the advertisers as part of this process, but aggregate profile information, such as user community, may be used in the selection of advertising to make sure that it has relevance to the user. On some banner ads, an embedded pixel may be present, and while it does not associate with a cookie or other Personal Information, it may return session connection information that allows advertisers to better determine how many individual users have clicked on the ad banner.
IBS also may participate in third party advertising networks that use Other Information they collect on our behalf to show you IBS related advertisements that are tailored to your individual interest on third party sites. This technique includes retargeting, contextual or behavioral advertising. Any retargeting or behavioral advertisement placed on our behalf will contain information on or near it that informs you about the ad network and how to opt-out of viewing such advertisements, or you may also opt out directly with the ad network vendor. To learn more and to opt out, visit http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/. Please note that opting-out does not mean that you will stop receiving ads. It means that you will stop receiving ads that have been targeted to you based on your visits across non-affiliated websites over time. If you delete cookies, change computers or use another operating system, you will need to opt-out again.
The security of your Personal Information is very important to IBS. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
In addition, IBS uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, We encrypt it using secure socket layer (SSL) technology.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, IBS will notify you by e-mail, fax, or U.S. mail. IBS will give you notice promptly, consistent with the reasonable needs of law enforcement and/or IBS to determine the scope of the breach and to investigate and restore the integrity of the data system.
Cross Border Transfers
IBS is a global corporation with operations in over 20 nations, and has developed global data practices designed to assure your Personal Information is appropriately protected. Please note that your Personal Information may be transferred, accessed and stored globally as necessary for the uses stated above in accordance with this policy. By using the Channels, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country.
We ask that you not send us, and you not share any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership).
If you believe your Personal Information has been used in a way that is not consistent with this policy or your specified preferences, or if you have further questions related to this policy, please contact us by filling out an inquiry form. Written inquiries may be addressed to General Council, International Business Systems – US, 90 Blue Ravine Road, Folsom, CA 95630 United States of America.
We may update this policy from time to time. We will post a prominent notice in this section of this policy notifying users when it is updated. Last Updated: July 4, 2014. We appreciate your comments on IBS’s privacy practices: