Implementation Control Process

How to secure a fast and smooth installation Improving business processes and reaping the full benefit of an IT investment, requires a thoroughly structured implementation project. The implementation team needs to be committed, well-informed about your business processes and practices, and very familiar with the software that is to be installed.

Defining the milestones IBS has packaged its methodology, experience and knowledge into a practical Implementation Control Process (ICP). The ICP procedures ensure uniform quality installations of our IBS Enterprise software.

With ICP, the project will be planned and broken down into every detail, with well-defined activities and milestones. When all the steps have been defined and agreed upon, both organisations will know where they stand, and for what they are accountable. This methodical way of addressing implementation projects is one of the reasons for our high customer satisfaction ratings. Our customers like to know where they stand. With IBS, they do.

The structure of the project phases, the routines for reporting, follow-up and quality assurance, the resource plans and dedicated responsibilities and competences, all ensure that the implementation project can be monitored and measured against the agreed targets. With mission-critical factors such as time, cost, resources and quality clearly identified, you do know exactly where you stand.

ICP is integrated with Lotus Notes. This facilitates communication not only between us and our customers, but also within the customer's company. The result is a tight grip on the implementation process.

You're on your way but not on your own When the implementation process is through, and your people are comfortable with their new tools for getting the job done, you are on your way, but not on your own.

We're still there for you, with on-going support and service, for the life span of the system. We continue to supply leading edge competitiveness. And, these services are supplied worldwide.

Elements to include for a realistic outcome:

• The actual selection of supplier
• Overall requirements
• Identifying and defining business processes
• Software specifications
• Management demos
• User demos
• Project plan
• Budget and cost-of ownership calculation
• Hardware and network installation
• Standard software installation
• Modifications and additions to fit individual critical success factors
• Testing
• User training
• Support organisation
• Follow-up of business and technical targets
• Identifying actions remaining to be taken
• The process of going live
• Project completion

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