Comprehensive maintenance services
Your IT infrastructure is complex - a wide variety of applications running on servers and storage and network devices from a variety of vendors. This complexity makes it difficult to get the performance and availability you need to meet demanding service level commitments. As each provider servicing the part of your infrastructure, the ability to meet service goals are difficult to achieve, and what will you do when you can not isolate a problem to the hardware from a single vendor? To maintain your IT infrastructure in this environment, is hard enough, and to administer multiple contracts makes it even more difficult.
One supplier, One Owner
We can easily consolidate your existing maintenance contracts in a single IBM contract for both IBM and non-IBM maintenance services, including support for the HP, Sun, Dell, Brocade, EMC, Cisco, Juniper, Avaya, Nortel, Nokia, Lenovo, Infoprint, Lexmark, Wincor Nixdorf, symbol, ADVA, Checkpoint, Intermec and others vendor platforms.
When problems occur, and there is not a single clear point of failure, you end up negotiating with vendor who blame other suppliers. With IBM maintenance services, you get a single contact and ownership point for the products included in your service agreement. Our specialists will work together with the various suppliers to isolate and solve problems faster to help you meet your service level commitments.
IBM Hardware Maintenance Services
With "IBM Hardware Maintenance Services - maintenance for non-IBM products", you get a contract, an invoice and a single phone number to call when you need support. With comprehensive support for IBM and non-IBM products, you can maximize your system and network availability through access to experienced resources with the support of unmatched systems and knowledge bases worldwide. Our services can help you to simplify contract administration and improve your overall IT efficiency, responsibility and administration, allowing you to free up staff to work on initiatives that can lead to new business value.
• a single Service Provider for maintenance services that own the problem - simplifies administration and reduces the cost of managing your infrastructure with devices from different suppliers.
• experience in a variety of technology platforms, which makes it possible to isolate the cause of problems faster - and can help you avoid long interruptions and downtime.
• an international network of IBM specialists and selected suppliers that provide a single point of contact, remote technical support for hardware, service on site and spares.
• reduces costs and improves efficiency for managing contracts, contacts and invoices from multiple vendors.