| Returns ManagementReturns Management enables you to define your returns policies such as returns windows and percentages, rules for assigning returns to original invoices, firm sales conditions and how to ensure the items were bought from you. IBS Bookmaster checks to ensure these policies have not been violated. If they have, the return is sent automatically to the appropriate manager for action via the Workflow Management System.
IBS Bookmaster assigns returns to the original invoices to ensure the correct price is used, either by entering the invoice number or based on your business rules that determine which invoice to use. It monitors how many returns have been allocated to each invoice so you don’t accept more returns than were originally sold.
If you receive authorized returns the warehouse scans them and IBS Bookmaster automatically creates a return authorization. This is sent electronically to the appropriate manager for review, allowing you to make business decisions without interrupting the warehouse’s workflow.
The system distinguishes between at fault and no fault returns, captures and reports on returns reasons and directs warehouse staff to restock, scrap or otherwise handle the returns as you define. Returns is integrated with Warehouse Management, Accounts Receivable and Claims Control.
The Returns Management module meets all the requirements of the UK BIC returns project.
Contact IBS for more information. » |
| |
