Order Processing and Billing

Order Processing and Billing is a highly functional module with many facilities. It is designed to allow you to enter orders quickly and effectively with maximum flexibility in the minimum of time.

It includes an integrated Workflow Management system, which monitors adherence to your company policies and electronically routes violations to the appropriate manager for review, enabling order entry personnel to work without interruption. IBS Bookmaster allows you to set up and maintain these company policies via business rules within the system.

You can quickly and accurately enter and process orders whatever the source, eg phone, fax, Internet or EDI. You have a choice of many screen layouts that cater for different kinds of orders (eg direct mail, cash with order and credit card).

The system includes special facilities that have been designed to keep order entry time to a minimum. These include telephone order entry, grid’ orders (multi-store/multi-product orders as used by major stores and buying groups) and pre-defined order forms.

Wherever possible, defaults from the masterfile are used to reduce the time it takes for you to enter an order. The use of business rules minimizes the need for overrides. Any changes that are required are monitored by the Workflow Management system to ensure they are valid.

Order Processing and Billing is linked to multiple customer and transaction inquiries and you can access these from within an order. There are many other features including:

• Bonus Items, where you define one or more items, the purchase of which triggers one or more free bonus items.
• Promotional Packs, which allow you to define a set of items, with conditions such as mandatory items and minimum quantities. Customers whose orders meet these conditions are registered to receive a special rate on items in the promotion for the duration of the promotion period.
• Sets and Packs, which allow you to define multiple types of physical or logical packs for marketing purposes, such as pre-packed, combined items, dump bin, etc.
• A suspend facility, which allows you to securely suspend one or more orders to begin a new task.
• The e-Commerce module, which allows customers to place orders themselves via the Internet.
• Order processing and billing is a vital part of your business and this module allows you the maximum flexibility combined with high integrity and throughput.

Contact IBS for more information. »