Aftermarket distribution: customer service and efficiency

The automotive industry requires shorter lead times and more delivery precision. But as sale prices remain pressurized, the distributor takes more responsibility. You must deliver complex products and components within tight cost and quality demands.

Fully integrated supply chain software

Succeeding in this business means being creative, productive and cost efficient. To be an out-and-out winner, you need to act as the collaboration link between suppliers and customers, and transparently integrate processes throughout the supply chain. You need to share information quickly and effectively within supplier networks and between customers.

Lean and agile supply

You face a variety of challenges:

  • Rapid identification of products with supporting specifications and pricing.
  • Online availability checking.
  • Original manufacturer recalls.
  • Product sales restrictions.

If you don’t take these on, you degrade customer service and reduce your revenue, and you increase inventory and therefore your costs.

IBS' software is engineered to accommodate such sales demands and translates them directly to supplier products and ordering patterns.  It makes operations more efficient and people more service-orientated.

Automotive software incorporates:

  • Extensive product cross-reference
  • Supersessions
  • Branch counter sales
  • Catalogue management
  • Self-service on the web
  • Specific functionality and world-class practices relating to distribution and the aftermarket
  • Simplicity and user-friendliness allow for efficient admin and management by exception.