Customer SupportIn order to provide optimal service, IBS has one Nordic support department The team consists of +30 consultants from the Nordic countries working by common methods and standards, all of which are ”good practice” – also known as ITIL (IT Infrastructure Library).
The consultants have competences within the entire IBS product portfolio and have direct access to IBS' product development department, PD, and their in-depth competences. Qualified support to minimize needThe overall goal is to provide qualified support to all of our customers while optimizing their application of the system and thereby minimize the demand for support. Who gets support?To get in touch with our support team, you need to have a signed agreement for support services (SLA). If you do not have a signed agreement, you are welcome to contact us. The customer support can be contacted by telephone on work days within normal office hours using one of the below telephone numbers. The Service Desk will be the first function to handle your request and enter your incident in our central incident handling system. We provide support in local languages. IBS Customer Support contact details:Upon mailing you will receive an auto-reply to acknowledge our receipt of your mail. If you have questions or comments to our supply of support, or questions in general, you are welcome to contact Johnny Iversen, Director C.S. IBS Nordics +45 70 15 13 11.
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