IBS Service streamlines the delivery of after-sales, contract, maintenance and other value-added services, improving customer experience, minimising costs and, ultimately increasing margins.
Sometimes you just need to do it for your customers and sometimes it’s a means of generating revenue. Either way, service needs to be managed effectively to control costs, optimize margins and improve your customers’ experience with you.
IBS Service helps you to manage all aspects of after-sales or contract service. It automatically handles routine admin and paperwork. It enables you to forecast service demand and plan to meet that demand. And it lets you analyze your performance both in terms of your response to the customer and financially. IBS Service will allow you to:
- Manage servicing no matter what size of business.
- Track products sold and the maintenance carried out, providing a complete service history for reporting, compliance and general management purposes.
- Handle inbound service requests from your customers, and facilitates service processes at your assembly and manufacturing plants.
- Report financial information on service contracts.
- Analyze costs and margins by product serial number or customer.
Service personnel
IBS Service helps your service engineers work much more effectively.
- Report hours worked, distance travelled and parts used and the software does the rest. It creates data for the customer invoice and for the payroll department.
- It allows you to plan engineers’ time so you get the best engineer to each job. Their calendars are automatically updated so they always know where they should be next.
- Centralized information, giving them access to any documentation or drawings they need.
- It recommends kits of components that may be needed for servicing products of different types.
- It automatically identifies tools needed to service particular types of product and ensures the engineers know what they need to take with them.
Service management
IBS Service automatically handles many of the day-to-day tasks of a service manager and helps you make better-informed decisions:
- How service contracts are set up and what that means for costs and pricing.
- Quotes for service can be based on historical data and current inventory prices.
- Invoicing, whether periodic as part of a contract, or when a job has been completed.
- Preventative service scheduling.
Reports and analysis
IBS Service works with a Planner View to make it easy to visualize and keep track of customers and their service agreements. It also enables you to analyze your performance and look for ways to improve. You can see how well plans meet customer expectations and monitor the how individual engineers are doing.
Importantly, it can be set up to monitor product faults and report any systematic failures back to your warehouse manager and the original supplier.