IBS Global Service Desk
Access our service desk, 24/7, whenever and wherever you need it.
IBS Support Portal
Our portal is an incident handling and update center as well as a knowledge base. You can access reports, updates, manuals, FAQs, news and guidelines to solve every query.
Authorized Support Control
Only authorized people report and manage incidents. Knowledge and understanding mean fast, accurate and cost-effective solutions.
IBS can access your system and business data remotely to efficiently identify – and rectify – problems even before you are aware that they exist.
Consultancy Incident Services
Every service bundle entitles you to a set amount of consultancy time.
Service Review Meetings
After a set period we’ll sit with you to discuss outstanding issues and, if necessary, re-evaluate your support agreement.
We can also extend our support for any of your unique requirements:
- Cover unsupported versions to extend the lifetime of older IBS software.
- Extra language support with 12 different languages available.
- Additional customization support.
- PTF Software installations at a fixed price.
Our Service Packages
- Basic — Support services on demand and set number of support incidents.
- Extended — Faster responses and additional consultancy time.
- Premium — Top response and service support for distribution-reliant firms.
Also ask about our Platinum Support package, offering VIP access to fast-track resolution resources on all matters related to IBS software and solutions.