IBS Publishing's flexible CRM system makes it easy to manage customer information ands help you to ensure customer satisfaction and to exploit sales opportunities. Up-to-date, accurate information is available immediately to anyone who talks to customers.
- Efficiently manage customer interactions.
- Provide better, more personal, customer service.
- Enhance customer satisfaction and increase loyalty.
- Empower your employees.
- Supervise your customer service people.
- Make sure you can spot any customer service issues.
- Better target your marketing campaigns.
- Turn leads into opportunities into sales.
IBS Publishing CRM main features:
Sales
- Incident handling and resolution.
- Sales force management.
- Sales history.
Marketing
- Campaign handling.
- List generation.
- Prospect profiling.
- Interest tracking.
- Data extraction.
Customer service
- Interaction management.
- Conference orders.
- Incident handling and resolution.
- Activities and to-do lists.
- Enquiry access.