Advanced Service ManagementAdvanced Service software provides easy access to and control of all information needed for first-class service. Improve customer satisfaction while utilizing resources, engineers and spare parts as effectively as possible. Advanced Service software is designed with the field service industry in mind. The software lets you create and manage service and repair processes and integrate them fully with the entire range of IBS supply chain software. The solution helps you ensure effective control of service processes and field service management from the back office. The software’s Call Center lets you identify, create or search for customer and service object information. Direct links to engineer planning enable you to keep tabs on all aspects of service jobs, with an overview that gives instant job status and other vital service information. With IBS Advanced Service Management software, you can: Create and manage top customer service through advanced call center functionality Ensure effective control of service processes and full use of resources Tke control of replenishment, service inventory and spare parts to reduce costs and increase profits. Achieve optimized engineer planning from your office.
Contact IBS for more information. » | 
