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After-sales service

This all-in-one service solution lets you schedule and perform installations, preventive service and urgent maintenance both internally and out in the field. Respond immediately to customer requests with an online call center.

The solution includes agreement and warranty handling, service kits, resource planning, flexible pricing and charging, automated replenishment, on-site reporting and invoicing, and advanced communications.

  • Adaptable solution for external, internal, local, national, or international service organizations

  • Gain instant access to service records, agreements and available resources

  • All the information you need at your fingertips – including when out in the field

  • Schedule installation and preventive service, ensuring cost-effective use of resources

  • Shorten service order processes with modern, interactive technology

  • Create new records, even when on-site in the field

  • Analyze service statistics to constantly improve service levels and efficiency.

Contact IBS for more information. »