Careers at Iptor

People at Iptor are passionate about technology and the contribution that they make to our Company. They live by our core values and make Iptor the success that it is today. This success relies on the knowledge, enthusiasm and expertise that our employees bring  to work every day. In turn Iptor invests in the training and development of our employees and provides an exciting work environment offering challenging opportunities and, enabling employees to do their best work every day.

If you have the passion, expertise and customer focus to join Iptor, we’d love to have you on our team. Our global opportunities are listed below. If you would like to apply for one of our vacancies please submit your resume, along with a covering letter referencing the role that you are applying for and outlining your suitability for the role to careers@iptor.com.

If there is not a current vacancy that matches your skill set, but you feel that you would be a great asset to Iptor, we’d love to receive a speculative application from you which should include your resume, along with a covering letter stating the kind of roles you would be interested in.

The ideal candidate is laser focused on the needs of customers and has a dedication to excellence.

If you are a passionate person, too, current opportunities are listed below.

In applying for a position at Iptor you are automatically giving your consent to Iptor seeking information about you that is in the public domain. For example Information on Linkedin, Facebook, Twitter and other social networking sites.

Technical Consultant Managed Services (Netherlands/Sweden)

General:

As a Technical Consultant for Managed Services at Iptor you have a shared responsibility for your team’s task to maintain and grow Iptor’s managed services business, both locally and internationally.

More specifically, you will be responsible for the daily Managed Services operations (checking / helping customers / keeping track of the situation) as a team-member.

Setting up new customers is also part of your work, both in a hosted environment and at the customers site.

Iptor is expanding and integrating its Managed Services operations so you can expect and must be willing to participate in international projects. Good language skills in spoken and written English are a must, other language capabilities would be a plus.

Responsibilities:

  • Be a valuable member of the MS team as a technical resource
  • Deliver technical solutions in a good and documented way
  • Making sure that colleagues are aware of your proceedings as far as is relevant for their work
  • Participate in technical projects as a (lead) technical engineer
  • Be able and willing to provide technical input in non-technical projects such as the ISO27001 certification

Knowledge requirements:

  • Maintain a broad understanding of the techniques and technology relevant to Managed Services
    • IBM Power Systems technical knowledge (including VIOS)
    • IBM i knowledge
    • IBM mid-range and high end Storage knowledge
    • Knowledge and hands on experience with UPS systems
    • Preferably skilled in CL programming

For the IBM related knowledge the corresponding certifications are a must have, or at least you should be able to obtain them shortly after the start of your contract.

Optional knowledge:

This section describes knowledge that would be good to have, but willingness to be educated would also qualify.

  • Knowledge and/ or certifications in the field of VmWare / VeeAm / Windows
  • Knowledge and/ or certifications in the field of Linux
  • Knowledge of Iptor supporting systems such as Zendesk
  • Knowledge of project management and methodologies such as Prince2

Important personal skills:

  • Good attitude towards servicing customers with a broad range of knowledge and education
  • Good verbal and written communications (Dutch and English, French would be a plus)
  • Ability to analyze complex situations & quickly develop appropriate solutions
  • Effective communicator
  • Able and willing to keep your knowledge current, as proven by certifications of external parties
  • Eager and able to participate in innovate projects
  • Good to create and maintain personal relationships with customers as well as team members
  • Be pro-active regarding all of Managed Services – suggest improvements, participate in discussions.

Contact:

Interested candidates can send their resume and CV to career.belgium@iptor.com with Technical Consultant Managed Services in the subject line.

Project Management Officer (Europe)

General:

The Project Management Officer function is an exciting opportunity to work with senior management in delivering transformational projects across the business.  This is a high profile reporting into the CFO.  The activities of the PMO are action-orientated and focused on outcomes not process.

In short, a PMO is in the heart of a project helping the manager to administer and operate within different project management areas and manage people to deliver scheduled and on demand services in time, scope and budget agreed with Stakeholders.

Responsibilities:

  • Report generation following a predefined script as well as preparation of custom reports for project needs
  • Administration of risks and issues
  • Help with implementation of Iptor Supply Chain Services standard project management methodology
  • MS Project work plan management support; keeping track of plans, Project metrics reporting and project finance management
  • Monitoring of relations between project areas and active improvement submission

Qualifications:

Soft skills

  • High energy
  • Strong planning and organizing, ability to see the big picture
  • Focus on delivery,
  • Proactive with can-do-attitude
  • A strong team player, proven team leadership potential

Hard skills

  • Bachelor or Master Degree
  • Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word)
  • Knowledge of MS Project (Server),
  • Knowledge of financial processes (e.g. invoicing and budgeting)
  • Fluent in English

Other requirements:

  • Extensive travel preferences

Contact:

If you are interested in this job opportunity, don’t hesitate and e-mail your application to career.belgium@iptor.com.

Services Sales & Consulting Manager (USA)

Job Summary

The Services Sales and Consulting Manager is an executive level sponsor who directs activities on behalf of Iptor to ensure customer satisfaction is high. The Services Sales & Consulting Manager provides Scoping, Bidding, Sales, and Management for project resources planning, utilization and execution across multiple projects at one time. Responsible for multiple software professions, including revenue and margin targets as set periodically by the company.  This role will focus solely on the Infor LX (BPCS) product.

Essential Responsibilities / Duties

The responsibilities of Services Sales & Consulting Manager are described below.

  • Analyzes financial results for multiple projects including budget, revenue projections, profitability, margin contribution, billable rates, resource utilization, realization, and projected profitability.
  • Ensure customer receives value
    • Provide long term contact and business planning beyond tactical project plan
    • Understand customer’s business, goals, and philosophy
    • Guide customer executive steering committee in risk management and mitigation
  • Develops new business opportunities with existing clients.
  • Network, Search job Boards, and uncover new BPCS opportunities.
  • As a certified Infor Partner, you will be the main point of contact for the alliance, uncover leads, attend Inforum, and help drive additional opportunities.
  • Responsible for professional development, performance evaluation, mentoring, and quality measurement.
  • Responsible for establishing and managing work unit budgets including margin targets.
  • Plan and coordinate technical resource staffing for project teams
  • Build and secure strong relationships with your assigned customers to drive profitable PS revenues
  • Drive PS type value opportunities into existing customers; Staff Aug, Upgrades, Value Assessments.
  • Drive the adoption and compliance to agreed best practice company processes and policy with your team.
  • Be the direct reporting manager of Project Managers and Consultants in the team.
  • Attract, develop and retain the best Consultants within the market
  • Salary settings in the team

Qualifications

  • Bachelor’s Degree in Business Management, Engineering or equivalent, preferably with a computer science concentration.

Required Skills & Experience

  • Must have Infor LX (BPCS) experience.
  • Minimum of 7 years experience in software solutions and life cycle within the supply chain industry.
  • Ability to play leadership role in implementing or managing supply chain systems
  • Minimum of 7 years knowledge of automated warehouse, distribution, labor or transportation systems.
  • Excellent negotiation and conflict management skills.
  • Excellent problem solving skills.
  • Minimum of 7 years experience in demonstrating maturity in “people” skills with a strong ability to communicate in written and verbal form including skill to patiently and fluently express ideas, concepts, and reasoning.
  • Ability to conduct formal and informal presentations in both small and large-group settings.
  • Minimum of 7 years experience in demonstrating management skills with proficiency in planning and organizing complex work including teamwork and task leadership.
  • Ability to identify and develop new business opportunities.

Work Environments / Physical Demands

  • General office environment.
  • Typical PC usage, such as typing and mouse manipulation, averages between six to eight hours per day.
    Ability to travel up to 60% of the time, annually.

Measurement

  • Work is performed according to standard procedures.
  • Achieve margin target set for your teams by the Company
  • Meets or exceeds team leadership & mentoring expectations as measured by the annual performance evaluation.
  • Projects delivered on time and on budget.
  • Customer is referenceable.
  • Customer ROI expectations are met or exceeded.

Contact:

Please send your application and resume to career.us@iptor.com mentioning Services Sales & Consulting Manager in the subject line.

Customer Contact Center Consultant (Poland or UK)

General:

As a member of the Customer Contact Center, your focus is to deliver post-sales support to all Iptor customers while serving as an advocate for customer needs.

You will be acting as a single point of contact for customers, you are responsible for facilitating customer relationships with Iptor and providing advice and assistance to internal employees on diverse situations and escalated issues.

As a Customer Contact Center Consultant, you will be the interface to internal and external customers and Reseller/Partners for resolution of problems related to all products and solutions. Your primary task will be to provide a high level of customer service maintaining a high level of customer satisfaction while meeting Iptor policies and procedures. Ability to work independently while accepting general guidance from other team members, team leads and management.

Responsibilities:

  • Work with customers both by telephone or electronically, documenting the issue and collecting appropriate information for troubleshooting.
  • Route calls and incidents to second line support when incidents are not solved immediately.
  • Provide action plans and set proper expectations; ensure customer expectations are properly managed and that issues are resolved to the customers’ satisfaction in a timely manner.
  • Meet targets set for handling incidents, customer satisfaction and to assist other team members with their incident workload.
  • To maintain current and accurate incident notes and status within the support tool.
  • Actively contribute to the development and overall success of the team.
  • Maintain customer database accuracy.
  • Ready to work with weekend schedules or standby.

Knowledge requirements:

Must:

  • Minimum of 1 to 2 years customer facing experience in a 1st line support organization
  • Experience with using customer support tools (Zendesk, Remedy etc)
  • Skilled in working to solve first level client tickets
  • Experienced in working in industry standard processes (ISO,ITIL etc)
  • Competent in standard PC tool sets (MS Office)

Optional

  • Experience working on ERP applications (Iptor/IBS, SAP, Dynamics, Infor etc).
  • Experienced in working on iSeries platforms.
  • Operating systems (Windows, Unix, Linux).
  • Experience of working in RPG.
  • Experience in virtualization platforms (VMware, Hyper-V etc).
  • Backup solutions (Veeam, BRMS, etc).
  • Experience in Monitoring systems (HP Open view, BMC Patrol, IBM Tivoli).

Important personal skills:

  • Strong verbal and written communications in English.
  • To be well organized, methodical, and self-motivated in terms of updating Incident notes/status, and accurate time recording.
  • Demonstrate effective time management.
  • Ability to analyze situations & quickly develop appropriate solutions.
  • Good to create and maintain personal relationships with customers as well as team members.
  • Additional languages would be of an advantage (Dutch, French, German, Swedish, Finish, Spanish or Italian).

Contact:

If you are interested in this job opportunity in Poland, please e-mail your CV & resume to career.poland@iptor.com. If you are interested in the job opportunity in the UK, please email your CV & resume to career.uk@iptor.com.

Digital Marketing Coordinator (Solna, Sweden)

General:

Working in a global and dynamic Marketing team, a Digital Marketing Coordinator at Iptor supports and coordinates demand generation campaigns for cloud solutions & services in a strong and loyal customer base.

Besides a strong focus on the Nordics, the role will also coordinate marketing programs in the rest of Europe, the US and APAC – working closely with the regional revenue and field marketing teams.

The role will directly report into the CMO of Iptor globally.

Responsibilities:

  • Play an important role in Iptor’s installed base marketing activities in Europe as well as in umbrella campaign creation for dedicated New Business focus markets globally
  • Coordinate digital campaigns: manage segmentation, campaign creation using marketing automation tools, development lead nurturing campaigns
  • Track, monitor, follow-up and report timely KPI achievements of demand generation programs
  • Plan and execute together with other global marketing teams creation of compelling digital activities and assets such as email, social media, digital advertising, digital campaign, etc
  • Create strategies to drive online traffic to campaign websites in order to maximize demand generation and brand awareness
  • Contribute strongly to Iptor’s social media presence on Twitter, LinkedIn, Facebook, blogs, etc. through content placement and social amplification
  • Transform PR assets and activities into social content elements that help online traffic generation
  • Support planning, execution, performance measurement, tests and optimization for landing pages
  • Support co-marketing campaigns with 3rd party solution partners in the Iptor cloud environment
  • Coordinate digital campaign creation with external marketing agencies
  • Help manage field marketing projects with 3rd party vendors from initial design and requirements gathering through to delivery
  • Support Sales, Inside Sales, Business Development, Product Marketing, and Product Management to plan and monitor KPIs to manage effectiveness of various demand generation activities

Experience:

  • 1-2 years experience in a marketing or lead generation role preferably with a digital focus
  • Ability to drive a process, track performance, communicate status, and gain agreement from constituents
  • Experience in use of social and digital marketing tools and channels
  • General knowledge of lead nurturing methodology

Technical:

  • Proficient in the MS Office with emphasis on Excel and Powerpoint
  • Experience with CRM tools (preferably Salesforce.com)
  • As a plus, experience with marketing automation tools (preferably Marketo)

Important personal skills:

  • Creative, passionate person with an upbeat attitude that takes strong sense of ownership over work
  • Excellent written/verbal communication and presentation skills in Swedish and English
  • Excellent time management and organizational skills to manage multiple tasks simultaneously
  • Extremely organized, persistent, quick to learn
  • Excellent project management abilities
  • Ability to respond quickly to changing demands
  • Commitment to teamwork and ability to operate in a matrix management environment
  • Ability to grasp concepts quickly
  • Demonstrate effective time management
  • Drive to succeed

Contact:

Please send your application and resume to career.sweden@iptor.com mentioning Digital Marketing Coordinator in the subject line.

Systemkonsult inom IBM Power i systems sökes till Iptor (Linköping)

Iptor växer genom nya kunder och söker nu en erfaren systemkonsult med erfarenhet av IBM Power i systems som vill se till att Iptors kunder har välfungerade system. Du arbetar självständigt i din roll som infrastrukturkonsult men är samtidigt en del av driftgruppen bestående av ca 10 personer. Hos Iptor får du arbeta med IBMs senaste teknik!

Om Iptor

Iptor är en av Europas ledande systemintegratörer med stark lokal närvaro. Iptor erbjuder kompletta IT-lösningar med kundens verksamhet i fokus. För att göra detta kombinerar Iptor kunskap, teknik och tjänster. För att få den bästa tekniken på marknaden är Iptor partner med alla stora leverantörer, Microsoft, VMware, IBM och även andra. För att leverera en lösning som ert företag behöver och/eller är en utmaning för er använder Iptor den stora erfarenhet och kunskap vi har i kombination med vårt förstklassiga tjänstepaket. Vi har byggt upp en teknikkunskap som går hand i hand med dessa systemlösningar. Vi har skaffat oss dom certifieringar som numera behövs i denna komplexa IT värld.

I denna rekrytering samarbetar vi med Centric Professionals AB. För mer information kontakta rekryteringskonsult Mikael Fjellström 073-415 93 70 mikael.fjellstrom@centric.eu

Arbetsbeskrivning

Som konsult tekniker ansvarar du för framtagning av tekniska lösningar samt implementering av densamma antingen hos kund eller i IPTOR’s Cloud miljö. När du inte är ute hos kund jobbar du från kontoret i Linköping (Mjärdevi). Du ska bland annat:

– Upprätthålla den tekniska kunskapen inom utpekade områden.
– Hjälpa kollegor i projekt där din expertis behövs.
– Bredda de personliga tekniska färdigheterna inom ramen för företagets verksamhet.
– Delta i pre-sale aktiviteter med tekniska lösningsförslag.
– Implementera tekniska infrastruktur lösningar.
– Skapa och upprätthålla teknisk dokumentation.
– Arbeta med slutanvändare under implementations projekt och problem lösning.
– Delta och vid behov leda tekniska projekt.
– Göra tekniska analyser för att säkerställa att leveransen uppnår överenskomna mål och tekniska specifikationer.
– Jobba mot uppsatta mål och säkerställa att de nås eller överträffas.

Utbildning/Erfarenhet

Vi tror att du har ca fem års erfarenhet (eller mer) av att ha arbetat som infrastruktur konsult.

Krav på erfarenhet

– IBM iSeries
– IBM Power Platform
– IBM Virtualisering
– Extern SAN Storage

Meriterande erfarenhet

– Projektledning
– Erfarenhet av säkerhet och brandväggar (främst HP och Checkpoint)
– Erfarenhet av ITIL

Som person är du framförallt noggrann, analytisk och har en stor portion vilja att lösa de problem som uppstår hos Iptors kunder. Du ska vara lösningsorienterad och brinna för tillsammans med befintliga kunder göra nya banbrytande tekniska lösningar. Som del av ett litet teknisk gäng är det bra om du precis som oss värdesätter sociala förmågor och trivsel på kontoret.

Den här tjänsten är placerad i Linköping men den innebär resor några gånger i månaden (främst inom norden). Vi ser gärna att du har körkort för bil. Du måste kunna kommunicera obehindrat på svenska och engelska, ytterligare språkkunskaper kan vara en fördel.

Iptor ERBJUDER

Iptor erbjuder en trygg arbetsplats med bra sammanhållning och en vi-känsla där vi har anställda som jobbat länge. Här finns möjlighet till utveckling genom utbildning mm.

Urval

Vi arbetar löpande med urval så skicka gärna in din ansökan redan idag!