Careers at IBS


People at IBS are passionate about technology and the contribution that they make to our Company. They live by our core values and make IBS the success that it is today. This success relies on the knowledge, enthusiasm and expertise that our employees bring  to work every day. In turn IBS invests in the training and development of our employees and provides an exciting work environment offering challenging opportunities and, enabling employees to do their best work every day.

If you have the passion, expertise and customer focus to join IBS, we’d love to have you on our team. Our global opportunities are listed below. If you would like to apply for one of our vacancies please submit your resume, along with a covering letter referencing the role that you are applying for and outlining your suitability for the role to careers@ibs.net.

If there is not a current vacancy that matches your skill set, but you feel that you would be a great asset to IBS, we’d love to receive a speculative application from you which should include your resume, along with a covering letter stating the kind of roles you would be interested in.

The ideal candidate is laser focused on the needs of customers and has a dedication to excellence.

If you are a passionate person, too, current opportunities are listed below.

In applying for a position at IBS you are automatically giving your consent to IBS seeking information about you that is in the public domain. For example Information on Linkedin, Facebook, Twitter and other social networking sites.


Senior Customer Support Consultant (Singapore or Sydney)

General:

The Senior Customer Support Consultant is a member of the Global Customer Support (GCS) team at IBS and will provide post-sales support, resolution of technical customer inquiries, consulting and support services to our growing client base. This position reports to Director, Global Customer Support Americas / Asia Pacific.

Responsibilities:

  • Provide Technical functional support to IBS clients throughout the Asia Pacific region, collaborate with IBS global team members responsible for the IBS Applications
  • Work with customers either by telephone or electronically, documenting the issues, or collecting logs, troubleshoot, prioritise client issues through to resolution with the use of the issue tracking systems
  • Key team player in a 24/7 support organisation, meeting targets set for closed incidents, customer satisfaction and assist other team members where required
  • Provide action plans and set proper expectations; ensure customer expectations are properly managed and that issues are resolved to the customers’ satisfaction in a timely manner. Escalate unresolved issues from the Support team to the Professional Service / Product Development teams for 3rd-level support while maintaining full ownership of the incidents
  • Meet targets set for closed incidents, customer satisfaction and to assist other team members with their incident workload
  • To maintain current and accurate incident notes and status within the GCS support tool
  • Actively contribute to the development and overall success of the GCS team
  • Direct requests and unresolved issues to designated resources, while maintaining full ownership of the incident
  • Maintain customer database accuracy
  • Properly document system defects for proper resolution by Product Development teams

Knowledge requirements:

  • 5+ years of experience in a hands-on AS/400 technical or applications support role
  • 5+ years of experience in developing, maintaining, analysing RPG/400, RPGIV, CL, DB2, SQL and ILE based application code
  • Experience in resolving issues by investigating, debugging, making data corrections, writing ad hoc queries, delivering user education and fixing bugs in code

Important personal skills:

  • To be well organised, methodical, and self-motivated in terms of updating Incident notes/status, and accurate time recording
  • Demonstrate effective time management
  • Strong verbal and written communications
  • Ability to analyze complex situations & quickly develop appropriate solutions
  • Effective communicator
  • Good to create, participate in and maintain network
  • Good to create and maintain personal relationships with customers as well as team members
  • Has excellent communication skills, influencing ability, and learning agility

Contact:

For more information on the role or to apply please send your resume to careers@ibs.net.

Marketing Executive (UK)

General:

As Marketing Executive at IBS you are responsible for helping create demand generation programs that drive revenue through the creation of quality leads for the sales funnel. As part of the global marketing team, your focus is on EMEA (specifically Nordics, Benelux and UK) and you will be reporting to the Marketing Director EMEA.

The position will be filled in either Denmark, Sweden or UK.

Responsibilities:

  • Support marketing programs that generate leads to meet business unit requirements
  • Execute overall direct marketing efforts: manage segmentation of database & list management, campaign creation in campaign management tool, development of both lead acquisition and lead nurturing campaigns
  • Track, monitor, follow-up and report timely results of demand generation programs
  • Coordinate with Creative Services team to create compelling emails, web pages & banner ads with strong copy, images, navigation etc.
  • Coordinate the creation of campaign assets to drive response.
  • Help manage online/offline marketing projects with 3rd party vendors from initial design and requirements gathering through to delivery
  • Support Sales, Inside Sales, Business Development, Product Marketing, and Product Management to plan and determine the effectiveness of various demand generation activities; utilize closed loop process to know what happens with “qualified leads” i.e. which converted to sales revenue, which don’t, and why
  • Help maintain IBS’s social media presence on Twitter, LinkedIn, Facebook, blogs, etc.

Knowledge requirements:

  • 3-5 years experience in a general marketing or lead generation role in business-to-business environment
  • Be able to drive a process, communicate status, and gain agreement from constituents
  • Microsoft Office experience with emphasis on Excel and Powerpoint
  • General knowledge of B2B software or technology; ideally in complex enterprise sales
  • General knowledge of lead nurturing methodology
  • Specific knowledge of CRM tools such as Salesforce.com
  • Specific knowledge of e-mail marketing tools such as Marketo

Important personal skills:

  • Creative, passionate person with an upbeat attitude that takes strong sense of ownership over work
  • Excellent written/verbal communication and presentation skills in English. Knowledge of Danish or Swedish will be an advantage.
  • Excellent analytical, time management and organizational skills to manage multiple tasks simultaneously
  • Extremely organized, persistent, quick to learn; self starter
  • Excellent project management abilities
  • Ability to respond quickly to changing demands
  • Commitment to teamwork and ability to operate in a matrix management environment
  • Works hard to gain the respect of others
  • Ability to grasp concepts quickly
  • Demonstrate effective time management
  • Drive to succeed

Contact:

For more information on the role or to apply please send your resume to career.uk@ibs.net.

Network and Security Administrator (USA)

Job Description:

Are you looking for an opportunity to work for a Global company supporting networks and security technologies for offices and employees that work around the globe? IBS is currently seeking to add an experienced network and security administrator to help support the companies networking operations worldwide. This is a unique chance to work with a global corporate network and implement new technologies to help support the existing IT infrastructure. This job would include supporting and implementing network connectivity, security, monitoring and virtual connections to support the business operations.

Primary Responsibilities:

  • Install and support all internal LANs and WANs globally.
  • Design and deploy new networks, VPNs, and wireless access points as needed.
  • Troubleshoot and support network firewalls and security globally.
  • Provide support for internal user VPN and interoffice VPN connections.
  • Troubleshoot and support business to business secure VPN tunnels between internal company and customer networks.
  • Install and support WAPs and wireless connectivity for internal offices
  • Monitor networks to ensure proper performance and security.
  • Identify user and company networking needs and improvements.
  • Determine network and security requirements.
  • Ensure network connectivity throughout a company’s LAN/WAN infrastructure is on par with technical and security considerations.
  • Evaluate and monitor network for any service attacks or other security threats.
  • Assist both internal users and external customers and resources with network connectivity.
  • Travel to other locations globally may be required.

Required Skills:

  • Prior experience supporting, implementing and administering corporate networks.
  • Experience and knowledge with Cisco VPN, Cisco firewalls and Cisco wireless access points.
  • Experience with Checkpoint firewalls/VPNs
  • Knowledge of basic and advanced networking concepts.
  • Ability to multitask
  • Network or Cisco certification preferred but not required.

Contact:

For more information on the role or to apply please send your resume to careers.us@ibs.net.

Senior Business Consultant WMS (UK)

Job Summary:

As a Senior Business Consultant WMS at IBS you contribute to a profitable PS organization by providing and delivering first class services and support, based on competence in the IBS warehouse products and the understanding of the customer business requirements, thereby adding value to our customers. You will assure quality in the work, and be responsible for all deliverables to the customer.

Furthermore, you will assure that the agreed standards and methods within the implementation life cycle handling are followed, and thereby act as a warehouse lead for a project or a customer account. You will support the Project Manager in planning all warehouse activities and help allocate resources. When appointed to a sales project, you will work together with the sales team identifying risks and assuring the proposed solution from a warehouse perspective.

Responsibilities:

  • Meet and exceed the agreed personal targets for the current fiscal year
  • Projects: Ensure profitable projects/assignments by following IBS process guidelines for development and implementation (ICP)
  • Customer engagement: Ensure proper handling of all customers by acting professional in all contacts with our customers. The aim is that IBS is seen as a trusted advisor
  • Processes: Contribute and adopt to enhancements and of relevant IBS processes
  • Personal Development: Continuously maintain and develop relevant personal and professional skills in order to best serve our customers
  • Organization: Act as “One IBS” in teams and projects by collaborating with and supporting colleagues
  • Administration: Adhere to all IBS administrative and internal policies
  • Project and/or assignment execution on ones area of expertise at any given customer project or customer assignment under the supervision of project manager
  • Execution of small assignment on individual basis for customers
  • Lead the customers appointed project team members as required
  • Document Functional Design Reports

Warehouse Project areas

  • Logistics – handle the warehouse implementation including:
    • small to large warehouse projects
    • warehouse structure and setup
    • manage best practise for product flow
    • Follow P2V methodology
    • implement and manage dispatch procedures
    • EDI management design
  • Onsite warehouse setup and management

Knowledge requirements:

  • Business knowledge of Distribution industry with warehouse specialty knowledge
  • Specialist detailed knowledge in your nominated processes and application areas
  • ERP implementation project execution knowledge

Important personal skills:

  • Demonstrate effective time management
  • Strong verbal and written communications
  • Good process design capability
  • Ability to analyze complex situations & quickly develop appropriate solutions
  • Good to create and maintain relationships with customers as well as team members
  • Ability to speak and write English well
  • Good communication and co-operation skills
  • Open attitude to new topics

Contact:

For more information on the role or to apply please send your resume to careers@ibs.net.

Sales Executive (USA)

Seeking an energetic candidate for a position as Sales Executive. Someone with the ability to sell the Dynaman WMS product to new prospects.

Required:

  • Minimum 5 years’ experience selling Warehouse Management Systems Software
  • Expert knowledge in the application of sales methodologies and complex sales cycles like Solutions Selling or SPIN.
  • Extensive knowledge of 3PL, Distribution, Manufacturing and Retail Markets
  • Extensive knowledge of business processes in logistics environment
  • General knowledge of CRM solution and SFDC
  • Strong track record of quota attainment

We look forward to finding the right candidate for this position and welcome a new member to our team of experts at IBS Enterprise USA, LLC

Contact:

For more information on the role or to apply please send your application and resume in English to careers.us@ibs.net.

Senior Solutions Consultant (USA)

Seeking a dynamic Senior Solutions Consultant to support our sales cycle by demonstrating exciting presentations with measurable benefits to prospective clients. Our Senior Solutions Consultants work alongside our Sales Team to identify solutions and establish mutually beneficial partnerships with the prospect.

Required:

  • Minimum 5 years’ experience in a logistic environment or with the implementation of supply chain / sales and operations planning / ERP / warehouse management systems.
  • Knowledge and experience in wholesale distribution focus verticals
  • Knowledge and experience in the Supply Chain Software world
  • Ability to create compelling presentations
  • Ability to analyze complex situations and provide appropriate solutions
  • Eager to create excellent customer and colleague relationship
  • Strong verbal and written skills in English

We look forward to finding the right candidate for this position and welcome a new member to our team of experts at IBS Enterprise USA, LLC

Contact:

For more information on the role or to apply please send your application and resume in English to careers.us@ibs.net.

Senior Business Consultant WMS (Sweden, Belgium or the Netherlands)

Job Summary:

As a Senior Business Consultant WMS at IBS you contribute to a profitable PS organization by providing and delivering first class services and support customers, based on competence in the industry, applications and IBS product portfolio with the understanding of the customer business requirements, thereby adding value to our customers.

Responsibilities:

  • Meet and exceed the agreed personal targets for the current fiscal year
  • Projects: Ensure profitable projects/assignments by following IBS process guidelines for development and implementation ( ICP)
  • Be able to provide process design and solution support for clients in delivering a working solution to meet business requirements
  • Sub-project management in ICP projects, lead the customers appointed project team members as required
  • Execute Value Assessments for both customers and prospect where required
  • Customer engagement: Ensure proper handling of all customers by acting professional in all contacts with our customers. The aim is that IBS is seen as a trusted advisor
  • Processes: Contribute and adopt to enhancements and of relevant IBS processes
  • Personal Development: Continuously maintain and develop relevant personal and professional skills in order to best serve our customers
  • Organization: Act as “One IBS” in teams and projects by collaborating with and supporting colleagues
  • Administration: Adhere to all IBS administrative and internal policies
  • Project and/or assignment execution on ones area of expertise at any given customer project or customer assignment under the supervision of project manager
  • Execution of small assignment on individual basis for customers
  • Document Functional Design Reports
  • Provide support / education for more junior consultants in the same discipline

Knowledge requirements:

  • In depth Business knowledge of Distribution, Warehouse or Financial management depending on your area of expertise
  • Strong general knowledge in the Enterprise software application
  • Have expert detailed knowledge in your nominated business processes and application areas
  • ERP implementation project execution knowledge
  • Expert process design capability

Important personal skills:

  • Demonstrate effective time management
  • Strong verbal and written communications
  • Mentoring of more junior consultants supporting their personal development
  • Ability to analyze complex situations & quickly develop appropriate solutions
  • Good to create and maintain relationships with customers as well as team members
  • Ability to speak and write English well
  • Good communication and co-operation skills
  • Open attitude to new topics

Contact:

For more information on the role or to apply please send your application and resume in English to careers@ibs.net.

Technical Manager WMS (Belgium or the Netherlands)

Job Summary:

The Technical Manager WMS will provide technical leadership and management for the technical consultants in Professional Services EMEA within the area WMS Dynaman. This hands-on position requires broad engineering competence and in-depth technical knowledge of the IBS software development, user experience design and emerging technology evaluation, as well as demonstrated experience  for the technical aspects of our business solutions, both during the selling and implementation projects.

Furthermore, the Technical Manager will assure that the agreed standards and methods within the development life cycle handling are followed, and thereby act as a technical lead for team, project or a customer account. Together with the Project Manager he will plan all technical activities and help allocate resources.  All developers working within a project or an account will report to the Senior Technical Consultant assigned to the project.

In this position you would partner with Project Managers, Product Development and other internal resources.

When appointed to a sales project, the Technical Manager will work together with the sales team identifying risks and assuring the proposed solution will work from a technical perspective.

Other responsibilities include providing expertise in one or more specific technical areas, assisting team members in the technical engineering aspects of customer implementation, and mentoring and providing technical guidance for engineers.

Responsibilities:

The responsibilities of the Technical Manager are described below.

  • Understand the design specification and time line estimates for assignments. Consult with the Project Manager to resolve any perceived discrepancies.
  • Lead the Technical team as Technical project leader
  • Take responsibility for identifying team training and development on an on-going basis
  • Keep the performance appraisals for the technical resources according to IBS policies
  • Lead the day-to-day WMS Dynaman Technical Team in Professional Services EMEA
  • Document internal and external changes or modifications to programs.
  • Build integration to:
    • Order Management, ERP, and other host systems.
    • Control systems for Material Handling and Automation
    • RFID and other data collection methods
    • Parcel Systems, Scales, and other physical communication devices.
  • Create customer-specific labels and reports.
  • Follow and support test control procedures as developed by the project manager.
  • Provide on-site and post go-live implementation and support activities, as directed by the Project Manager.
  • Support to the Project Manager during the design processes, in conducting system analysis, and with reviewing specifications and time line estimates to determine if further clarification is necessary.
  • Will have task assignment or task management responsibilities and delegation authority.
  • Assist developers with appropriate techniques required to fulfill project assignments.
  • Lead technical teams in assignments as directed.
  • Groom Engineers to attain the next level.
  • Perform code reviews
  • Provide customer focus.
  • Learn the customer’s business to provide functional and operational expertise.
  • Understand the business drivers and ROI for the project (justifications) and how your role will assist in fulfilling these.
  • Lead discussions on operational improvement areas to further enhance ROI.
  • Promote IBS Implementation Methodology and Approach
  • Act as subject matter expert (SME) for customer and internal team members, as needed.
  • Plan and coordinate service windows needed together with the customer
  • Act as technical contact person for Customer Support
  • Participate in Customer Strategy meetings
  • Participate in Customer Governance meetings
  • Provide Installation / Support of Solution

Knowledge requirements and Personal skills:

  • Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience in a technology-related field.
  • Minimum of 10 years of relevant experience in software solutions and life cycle.
  • At least 10 years of software development experience with 3GL and 4GL programming languages, relational databases, web tools, client-server graphical user interface (GUI), MSSQL, and Windows technologies.
  • 5+ years of experience managing people.
  • Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical.
  • Strong written, verbal and non-verbal communication skills in English with internal and external customers.
  • Able to work effectively both alone and in team/cooperative development efforts.
  • Able to learn Supply Chain concepts and progress in technical and general business skills.
  • Prior WMS Experience preferred

Contact:

For more information on the role or to apply please send your application and resume in English to careers@ibs.net with Technical Manager PS in the subject line.

Account Manager (Sweden)

Location: Stockholm, Sweden

General Description:

An Account Manager at IBS maintains and expands relationships with our customers. Assigned named customers, the AM is responsible for achieving sales targets and assigned strategic objectives, including high customer satisfaction.

The AM represents the entire range of our ERP products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectation are met by the our organization.

Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned customer accounts.
  • Coordinate the involvement of personnel and management resources, in order to meet account performance objectives and customers’ expectations.
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned strategic accounts.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Lead business development efforts that best address customer needs, while coordinating the involvement of all necessary personnel.

Accountabilities and performance measures:

  • Responsibility and authority of designated accounts.
  • Achieve assigned sales targets.
  • Meet assigned expectations for profitability.
  • Achieve customer objectives defined by the management.
  • Complete customer account plans that meet agreed standards.
  • Maintain high customer satisfaction ratings that meet agreed standards.

Organizational Alignment:

  • Report to Sales Director.
  • Enlist the support of services and management resources as needed.
  • Closely coordinate executive involvement with customer management.
  • Work closely with customer key representatives to ensure customer satisfaction and problem resolution.

Knowledge requirements and personal skills:

  • Minimum of 10 year experience as senior professional in the software industry.
  • This position requires travel.
  • Customer oriented.
  • Business oriented.
  • Social skills.
  • Fluency in Swedish and English required.

Contact:

Please send your application and resume to career.sweden@ibs.net mentioning Account Manager in the subject line.

Aix Specialist (Finland)

Titteli: Tekninen arkkitehti/asiantuntija

Tyyppi: vakituinen, kokopäiväinen
Työaika: 37,5 h/vko
Toivottu aloituspäivämäärä: Mahdollisimman pian
Sijainti: Hevosenkenkä 3, 02600 Espoo, Finland

Iptor on Euroopan johtava IBM Power i -järjestelmäintegraattori, jolla on vahva paikallinen edustus. Iptor auttaa asiakkaitaan menestymään liiketoiminnassaan tehostamalla niiden IT-resurssien käyttöä ja ottamalla arvoperusteisen lähestymistavan yrityksen keskeisiin voimavaroihin, joita ovat ihmiset, tiedot ja prosessit. Iptor on johtava valitsemallaan alalla IBM Power -ratkaisujen toimittajana Ruotsin, Suomen, Alankomaiden ja Belgian markkinoilla. Tuotetarjontaan kuuluu teknistä neuvontapalvelua, hallittuja palveluja, pilvipalveluja, hosting-palveluja, laitteistojen ja ohjelmistojen myyntiä sekä IBM:n laitteistojen ja ohjelmistojen ylläpitoa.

Iptor hakee Espoon Leppävaaraan joukkoonsa teknistä arkkitehtia/asiantuntijaa, jolla on ymmärrystä palvelutuotannosta ja kokemusta AIX/Unix-käyttöjärjestelmästä. Teknisenä asiantuntijana Iptorilla tarjoat asiakkaillemme ensiluokkaista palvelua ja tukea osallistuen laajojen teknisten IT-infrastruktuurien suunnitteluun ja toteuttamiseen.

Teknisenä asiantuntijana mm. tuot oman alueen osaamisen laajoihin projekteihin, ylläpidät ja laajennat omaa ammatillista osaamista, toimit oman alueesi teknisenä asiantuntijana, suunnittelet ja toteutat laajoja teknisiä ratkaisuja sekä työskentelet loppukäyttäjien kanssa. Olet tottunut toimimaan projektitehtävissä. Pystyt hahmottamaan laajoja kokonaisuuksia ja työskentelemään sekä itsenäisesti että ryhmässä.

Toivomme tehtävään soveltuvaa korkeakoulututkintoa (amk tai yliopisto) sekä asiantuntemusta ja aikaisempaa työkokemusta sekä syvää osaamista IBM AIX-käyttöjärjestelmästä. Tehtävässä menestyminen edellyttää hyvää englannin kielen taitoa, eduksi luetaan ruotsin kielen taito. Eduksi luetaan myös kokemus IBM Power-tuotteista sekä levyjärjestelmäratkaisuista.

Tarjoamme sinulle mielenkiintoisen, vastuullisen ja monipuolisen tehtävän sekä kannustavan työilmapiirin. Kilpailukykyiset edut ja kansainvälisen korsernin tuen.

Haethan tehtävää mahdollisimman pian, viimeistään 18.10.2015 mennessä. Paikka täytetään sopivan henkilön henkilön löydyttyä. Liitäthän hakemukseesi mukaan hakukirjeesi ja CV:si.

Yrityksestä voit lukea lisää osoitteessa: www.iptor.fi.  Lisätietoja tehtävästä antaa Country Manager Pasi Louanto, +358407652085 (pasi.louanto(at)iptor.com).

Sales Executive (Sweden/Denmark)

Location: Sweden/Denmark

Job Summary:

As a Sales Executive at IBS you are responsible for sales to prospects and existing customers.

Responsibilities:

  • Sales of IBS Enterprise software (distribution, finance, warehouse management, BI, CRM) or Dynaman or a combination
  • Generate new business within a distribution environment and strategically manage current customer relationships which may be given.
  • Prospect in close cooperation with the marketing department
  • Analyze the needs of companies related to the automation of their business processes
  • Solution selling, in cooperation with presales consultants
  • Build a profitable relationship with existing customers in cooperation with project managers who “own” the customer
  • Manage the full sales cycle from prospecting up to close of sales.

Knowledge requirements:

  • Knowledge and experience of supply chain management and how this area must be developed at the customers.
  • You have experience in working with budget and quota.
  • You have knowledge and experience of sales methods in complex sales like Solution Selling or SPIN
  • You have good knowledge of SalesForce
  • You have good knowledge of English in reading and writing
  • Thorough knowledge of business processes in logistics environment
  • Knowledge of the appropriate markets

Important personal skills:

  • You are self driven and have the ability to always find new sales opportunities.
  • You are “senior” in your apperance and have a correct business behavior towards the customers.
  • You are goal oriented, can take pressure and are eager to meet and excess goals.
  • You are a flexible person focused on opportunities.
  • You are a person who actively contributes with a high pace of work and good spirits.
  • High personal impact and gravitas, enabling you to act as an ambassador for IBS, with a track record of influencing and motivating staff, peers and senior business stakeholders
  • Strong, positive, proactive and persuasive communication and presentation skills, with a proven ability to gain traction with customers
  • High degree of commercial acumen, demonstrated by having a track record of delivering revenue growth

Contact:

Please send your application and resume to career.sweden@ibs.net mentioning Sales Executive in the subject line.

Account Manager (Belgium)

Location: Belgium

General Description:

We are looking for an Account Manager who maintains and expands relationships with our customers. Assigned named customers, the AM is responsible for achieving sales targets and assigned strategic objectives, including high customer satisfaction.

The AM represents the entire range of our Business Suite (ERP, WHM, S&OP and Reporting) and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectation are met by the our organization.

Responsibilities:

  • Establish productive, professional relationships with key personnel in assigned customer accounts
  • Coordinate the involvement of personnel and management resources, in order to meet account performance objectives and customers’ expectations
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned strategic accounts
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead business development efforts that best address customer needs, while coordinating the involvement of all necessary personnel
  • Able to maintain many different accounts in a timely and appropriate manner

Accountabilities and performance measures:

  • Responsibility and authority of designated accounts
  • Achieve assigned sales targets
  • Meet assigned expectations for profitability
  • Achieve customer objectives defined by the management
  • Complete customer account plans that meet agreed standards
  • Maintain high customer satisfaction ratings that meet agreed standards

Organizational Alignment:

  • Report to Sales Director
  • Enlist the support of services and management resources as needed
  • Closely coordinate executive involvement with customer management
  • Work closely with customer key representatives to ensure customer satisfaction and problem resolution

Knowledge requirements and personal skills:

  • Minimum of 10 year experience as senior professional in the software industry
  • This position requires limited travel
  • Customer oriented
  • Business oriented
  • Social skills
  • Fluent in Dutch, French and English
  • Key words: Self-driven and motivated, energetic, structured, cooperative, passionate

Contact:

Please send your application and resume in English to career.belgium@ibs.net mentioning Account Manager in the subject line.

Senior Technical Consultant (USA)

Senior Technical Consultant for IBS Enterprise USA, Roseville, CA.

Consult on all aspects of IBS warehouse management systems business solutions. Domestic travel to customer sites approx. 15 trips/year, 3-5 days/trip, telecommuting acceptable when travel not required. Req. B.S. in Comp. Sci. or MIS & 5 yrs exp., or M.S. w/3 yrs exp. in software life cycle for supply chain management, proficiency in WMS and YMS Software.

Please send your resume to bonnie.ewing@ibs.net and reference job code TCCA16.