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IBS processes

Effi cient processes and powerful tools are crucial for our long-term competitiveness and ability to create high value for customers, shareholders and employees. During 2007, efforts to further develop and internationalize IBS key processes continued.

The overall mission of IBS is to help our customers increase their competitiveness. To support this strategy, IBS uses a well-defi ned process, IBS Value Delivery Process, to identify improvement areas and business system solutions for client companies’ sales, inventory management, procurement, logistics, service, financial control and other important operations. IBS also utilizes well-developed internal processes to support its operation of a globally integrated and efficient business. 

Tools for measuring and achieving results

IBS focuses primarily on large and mid-sized companies. With powerful analytical tools based on established standards, such as the DuPont model and SCOR, we are able, in cooperation with our customers, to identify possible improvement areas using software solutions from IBS. The tools are used for identifying, securing and following up on attainable results. The IBS Value Delivery Process also assists in the evaluation and identifi cation of appropriate goals, improvement potential and risks connected with projects. In addition, the work methodology contributes to creating an ongoing dialogue with IBS customers concerning the further development of their competitiveness and profitability.

Fast and cost-effective installations

The Implementation Control Process (ICP), a special process for establishing goals, monitoring costs and managing activities necessary for ensuring a successful installation, is used during installation, testing and implementation of IBS business solutions. ICP is used for installing software solutions for IBS customers throughout the world and the process is continuously developed based on the experience provided by each new project. Each new installation is followed up to ensure that the set goals are realized. The work methodology focuses on establishing long-term partnerships with our customers and includes regular analysis of ongoing
and completed projects.

In 2007, IBS implemented a project to further develop the ICP process based on the experiences gained through the application of the ICP model worldwide. The results were documented and have become part of an upgraded ICP process that will be used in future installation projects. During 2008, IBS consultants will undergo training in the new features of the installation methodology.

To create conditions for effi cient implementations, IBS also develops express versions of business systems that are adapted and preconfi gured for a certain industry, such as the pharmaceuticals industry. Creating various forms of packaging for our business systems to simplify and streamline installation will be a priority area for IBS during the next few years.

Globally integrated company

During 2007, IBS worked to establish a new IT infrastructure, uniform processes and agreements that provide support for IBS operations in various regions. This was an important improvement to ensure internal efficiency and enable the company to offer expanded and internationally harmonized operation and support, primarily
for international customers. In 2007, IBS also worked to develop the necessary IT infrastructure and process support to relocate its operations to mid- and low-cost countries, and to conduct product and program development at its own development units in Portugal and Poland and through partnerships in India.

The new organization, which was introduced during the first quarter of 2008, will increase global coordination through such initiatives as implementing global business units for marketing, sales and consulting operations. The changes will result in new international processes for marketing and sales activities, as well as the coordination and control of consulting operations. In addition, Group-wide processes will be implemented for support functions, such as fi nancial control, competence and contract law.

The IBS Value Delivery process includes:

  • A marketing process that involves identifying and attracting client companies in specific, selected industries and markets in which IBS software solutions create the greatest value
  • A sales process designed to evaluate, demonstrate and establish mutual understanding of measurable business benefits
  • An installation process, ICP, for ongoing delivery of solutions that fulfill customers’ requirements and goals
  • A development process aimed at continuously finding new opportunities to further expand mutual valueenhancing cooperation with our customers.